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Can not register my Key..help please

Whorlok

Inquisitive
Joined
Jul 18, 2015
Messages
12
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1
#1
I have buying the GOLDEN FOUNDERS pack and have the PIN/KEY put in by Steam!...In Steam my Golden Founder Pack works.
But if i put the PIN/KEY on your Website it does fail and i can not earn the Golden Founder Symbol in the Forum?

Greetings Whorlok
 

Lenartowy1

Inquisitive
Honorary Tester
Joined
Oct 29, 2015
Messages
3
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0
#3
Well... i have other problem with key activation.

When im activating my key, i have error:

Error. Lisence not work!

but i activated game on steam, and its working.
 

Vesta

Moderator
Staff member
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Jun 29, 2015
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431
#4
Lenartowy1, thanks for reporting.
We know about this problem and we `ll try to fix it.
 

Whorlok

Inquisitive
Joined
Jul 18, 2015
Messages
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Likes
1
#5
Lenartowy1 said:
Well... i have other problem with key activation.

When im activating my key, i have error:

Error. Lisence not work!

but i activated game on steam, and its working.
add key i have done1..Same Problem Error. Lisence not work..;)
 

Sidonus

Inquisitive
Joined
Nov 14, 2015
Messages
1
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0
#7
Same here, just bought a pack and it is activated on steam and currently downloading, but when I go to add key on the Genom website and put in the same key I get the ! License Not Found! error like previously mentioned.

Thank you,

SId
 

Vesta

Moderator
Staff member
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Jun 29, 2015
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431
#8
As I see now, your nickname is colored by orange color. It means that you activated the key at the site now and you have status of Founder and nice frame around your avatar.
Now you can see closed section of this forum for testers, for reporting bugs.
 

Askalor

Inquisitive
Joined
Dec 22, 2015
Messages
3
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1
#10
I don'T know if this is the same issue here but it tells me that my key is in use already...
I just bought the silvers founder pack this morning
 

Vesta

Moderator
Staff member
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Jun 29, 2015
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#11
I don'T know if this is the same issue here but it tells me that my key is in use already...
I just bought the silvers founder pack this morning
It seems to me, your question is resolved already. Am I right?
 

Vesta

Moderator
Staff member
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Jun 29, 2015
Messages
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#13
Oh, I am sorry, It was seem to me that you opened ticket at support on this question.
I think we will help you with snapping key soon. Just for future. about all technical problems write to support, not at forum, please. ;)
 
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Vesta

Moderator
Staff member
Joined
Jun 29, 2015
Messages
436
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#14
i have other problem with key activation.
Fixed! Now you are have a Tester status.


just bought a pack and it is activated on steam and currently downloading, but when I go to add key on the Genom website and put in the same key I get the ! License Not Found!
Fixed! Now you have nice frame around your avatar and you have status of Founder. Congratulations!


nope it still keeps telling me the key has already been used.
Fixed! Now you are Silvern Founder and you have and frame and you have possibility to write at closed section of the forum for testers! Congratulations! :)
 
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