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Can not register my Key..help please

Discussion in 'Your Questions' started by Whorlok, Oct 30, 2015.

  1. Whorlok

    Whorlok Rookie Golden Founder

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    I have buying the GOLDEN FOUNDERS pack and have the PIN/KEY put in by Steam!...In Steam my Golden Founder Pack works.
    But if i put the PIN/KEY on your Website it does fail and i can not earn the Golden Founder Symbol in the Forum?

    Greetings Whorlok
     
  2. Vesta

    Vesta 3D modeller Staff Member

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    Hi, Whorlok!
    I hope this instruction picture will help you.
     

    Attached Files:

  3. Lenartowy1

    Lenartowy1 Rookie

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    Well... i have other problem with key activation.

    When im activating my key, i have error:

    Error. Lisence not work!

    but i activated game on steam, and its working.
     
  4. Vesta

    Vesta 3D modeller Staff Member

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    Lenartowy1, thanks for reporting.
    We know about this problem and we `ll try to fix it.
     
  5. Whorlok

    Whorlok Rookie Golden Founder

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    add key i have done1..Same Problem Error. Lisence not work..;)
     
  6. Vesta

    Vesta 3D modeller Staff Member

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    Thanks, we will check it.
     
  7. Sidonus

    Sidonus Rookie Founder

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    Same here, just bought a pack and it is activated on steam and currently downloading, but when I go to add key on the Genom website and put in the same key I get the ! License Not Found! error like previously mentioned.

    Thank you,

    SId
     
  8. Vesta

    Vesta 3D modeller Staff Member

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    As I see now, your nickname is colored by orange color. It means that you activated the key at the site now and you have status of Founder and nice frame around your avatar.
    Now you can see closed section of this forum for testers, for reporting bugs.
     
  9. Whorlok

    Whorlok Rookie Golden Founder

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    perfect..;)
     
  10. Askalor

    Askalor Rookie Silver Founder

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    I don'T know if this is the same issue here but it tells me that my key is in use already...
    I just bought the silvers founder pack this morning
     
  11. Vesta

    Vesta 3D modeller Staff Member

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    It seems to me, your question is resolved already. Am I right?
     
  12. Askalor

    Askalor Rookie Silver Founder

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    nope it still keeps telling me the key has already been used.
     
  13. Vesta

    Vesta 3D modeller Staff Member

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    Oh, I am sorry, It was seem to me that you opened ticket at support on this question.
    I think we will help you with snapping key soon. Just for future. about all technical problems write to support, not at forum, please. ;)
     
    Last edited: Dec 22, 2015
  14. Vesta

    Vesta 3D modeller Staff Member

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    Fixed! Now you are have a Tester status.


    Fixed! Now you have nice frame around your avatar and you have status of Founder. Congratulations!


    Fixed! Now you are Silvern Founder and you have and frame and you have possibility to write at closed section of the forum for testers! Congratulations! :)
     
    Last edited: Dec 23, 2015
  15. Askalor

    Askalor Rookie Silver Founder

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    thank you vesta
     
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