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Can't get past the "LOADING..." screen

Discussion in 'Site & Forum Bugs' started by h-e-d, Oct 16, 2016.

  1. h-e-d

    h-e-d Rookie

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    Bought this game today and was excited to play it... but after creating a character I can't get past the loading screen.
     
  2. SkyHammyr

    SkyHammyr Rookie

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    I'm having the same issue.

    I've tried restarting the game client three times, no luck.
     
  3. Choptimist

    Choptimist Wanderer Founder

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    It's teh DNS adresses issue (one of versions at least) try to make DNS servers in ur connection look like Google ones : 8.8.8.8 and seek for results. In case if you've failed - seek the answer on a forums or steam comms
     
  4. Sparzy

    Sparzy Rookie

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    Everyones got the same problem today, i've tried about 12 times to get in and i get stuck every time.
     
  5. SOLREAPER

    SOLREAPER Rookie Golden Founder

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    Me too cant log in to US server, no toons and only an exit button...
     
  6. Stolpskott

    Stolpskott Inquisitive

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    Hi guys,
    If you get the login screen but no characters, and only the "Exit" button, there can be a few different causes - most of the time, the game "eventually" (after a couple of minutes) catches up, and draws in the characters. However, you may see a yellow/orange message flash at the top center of the screen, with a message in your local language, similar to "Authentication Failed". If this is the case, then the usual cause is a break in the communication between Steam and the Genom servers - a DNS issue, or a dead hamster in need of replacement at one end or the other.
    Basically, there is not a lot you can do about it other than to raise a Support Ticket through the site here, or post a message on the forums (as you have done) to try and catch the attention of a moderator.
    In some other cases, alt+tabbing out to the desktop and doing something else for a minute or two can help, but I have no idea if that delay just allows whatever gremlins are in the system/network to play themselves out, or if the switch to background processing for the UE4 process jogs something loose.
     

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