• Technical support is temporarily provided through the Discord

steam problem

astharion78

Raider
Bronze Avalon
Joined
Apr 7, 2018
Messages
7
Likes
0
#1
Hello all im have buy basic project genom + second pack bronze im have register keys on steam im have dowload game via steam instalation game on steam are ok but im lanch game and game not run you have a idea why game not work
 

tsopov86

Смехопсишарик
Staff member
Joined
Jun 29, 2015
Messages
390
Likes
361
#2
Hello. Describe clearly please what happens(what screens you see, what errors, etc) when you lanch game in steam.
 

astharion78

Raider
Bronze Avalon
Joined
Apr 7, 2018
Messages
7
Likes
0
#3
ok im have buy basic version +avalonian pack bronze to oficial site im receive email keys im activate keys on steam
steaml have dl project genom and pack
project genom and pack are activate on steam but en im click on game to play ok the game not lanch is a firts log in game to me maybe cause pts are down the game not work ?

im on Windows 10 version 1709
 
Last edited:

tsopov86

Смехопсишарик
Staff member
Joined
Jun 29, 2015
Messages
390
Likes
361
#5
PTS sever and LIVE server are different. Please:
1) Type here configuration of youre PC;
2) send us logs. You can find them in root folder of a game (youre 3rd screen)
Project Genom->Saved->Logs
Make an archive and upload it to any cloud you like. Post link for downloading here please.
 

astharion78

Raider
Bronze Avalon
Joined
Apr 7, 2018
Messages
7
Likes
0
#6
i5 4600k
GTX 1070 8GB
16G Ram
SSD 256GB
HD 1 TB

2 questions the version packs on oficial site basic and avalonian bronze is for play on pts or on live serveurs ?
 

tsopov86

Смехопсишарик
Staff member
Joined
Jun 29, 2015
Messages
390
Likes
361
#8
we need not screens of files in LOGS folder, but these files itself.
Make an archive of all files in "LOGS" folder and upload it to any cloud you like. Post link for downloading here please.
We need data from these files.
 

astharion78

Raider
Bronze Avalon
Joined
Apr 7, 2018
Messages
7
Likes
0
#9
i find the problem

is the UE4 dl on folder game not work correctly he need manual instalation
 
Top Bottom